Open daily between 8am and 8pm. Booking is not required.
The quietest period is between 10am and 3pm.
The swimming pool is heated to approximately 28°C and the whirlpool is heated to approximately 35°C.
The area is climatised to make it feel like a tropical environment and reduce humidity.
The shallow end is 0.8m deep and the deep end is 1.75m deep.
We provide towels for use in the swimming pool and whirlpool.
We do not provide towels for use on the beach, so please ensure that you bring your own.
Double beds = 4ft 6in
Single beds in Twin Rooms = 3ft
Single beds in Family Rooms = 3ft or 2ft 6in
Yes, every room has a kettle as well as tea, coffee, sugar and cups – replenished daily by housekeeping if required.
All in-room amenities can be seen HERE.
Yes, each room has a hairdryer located in the top of the wardrobe or in the top drawer.
All in-room amenities can be seen HERE.
No, our rooms do not have [mini] fridges. We can store your medication for you in our fridge at reception.
Yes, there is a USB socket – type A and C – in each room, usually by the dressing table.
Our budget friendly rooms in Bay View and Regent Court do not feature USB sockets so make sure to pack a plug.
Yes, iron and ironing boards are provided upon request to reception.
Yes, complementary WiFi is provided throughout the hotel – including bedrooms.
We have a fibre to the premises connection with a low ping meaning fast response and low latency or “lag”. Bandwidth is limited to 25mbps download and 8mbps upload for each device – perfect for browsing, HD streaming, light gaming or work.
We do not charge for infants (under 2 years of age).
We can provide a cot for a small additional charge – select the cot add-on when booking or you are welcome to bring your own travel cot with you.
Our wide range of flagship facilities bring convenience and leisure together. Click HERE.
Breakfast is served daily and you can walk-in each day on a pay-as-you-go basis, or pre-book and pay in advance for your whole stay at reception when you arrive.
We are just finalising our plans for dinner for the 2026 season. We’ll update you here as soon as we’re ready!
No, we do not have a sauna.
If we organised your ferry travel for you then please contact us to request a change.
The ferry operator will be unable to speak with you direct due to data protection, so please don’t contact them yourselves.
If you made your own travel arrangements, please contact the company you booked with.
VAT invoices are automatically issued by email at 8:30am on your departure day. To request a copy invoice please contact us.
Our VAT registration number is GB 108 891 451.
If you booked direct with us by telephone, email or on our website, please contact us.
If you booked via a third party website or company, please contact them initially and make the request. You may be able to do this through your online account with them.
You can find your cancellation terms on your booking confirmation or email, or see our full T&Cs for more information.
They are parts of the hotel home to 20 of our budget friendly bedrooms.
They’re of a different standard to our main hotel rooms, we therefore advertise and sell them separately. MORE INFO
Sandown is a bustling seaside tourist town, and there’s even more things to get up to and explore across the Isle of Wight…
See our What’s On section and start planning your next getaway today!
